The cleaners a MiKa Cleaning Solutions did a pretty good job cleaning my place. I had them clean 2 bathrooms, and to vacuum and mop the main areas on the first floor. They also cleaned my kitchen, wiping down all of the surfaces and cabinets, and mopping my hardwood floors.
I would have given them 4 stars for all their hard work… but there were a couple things that took it down to 3: First of all, when they showed up, there was a note under my name to have them call to authorize more time (even when I talked to two representatives earlier that I was only going to want 4 hours). When there was 1 hour left between the two cleaners, the man called his supervisor to have her try to sell me another hour. I declined, and told her I didn’t want to purchase another hour and confirmed that I was fine with some of the work not being completed. After this 10 minute conversation between the three of us (while no work was being done but the clock still running), they started cleaning the kitchen. While they were cleaning, they were complaining in Spanish about how “cheap I am because I wouldn’t buy another hour” and that “I must be really worried about money to not pay them for another hour”… I took 7 years of Spanish could understand the majority of what they were saying about me while I was in the next room. It was extremely unprofessional, and I’m not planning on using their service again.
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We ordered this service in advance of our wedding so that we could focus on other tasks. The house was cleaner after they came but they left much to be desired. They left stainless steel cleaner on the refrigerator and had gotten some on the floor (which is slippery!). They did not vacuum the stairs which had tons of cat hair on them still. They did not vacuum the bath mats in one bathroom which were covered in cat hair. They DID wash that floor however – I know this because it was not rinsed so there was white cleaner everywhere. As a result, my cat, after having gotten wet paws, was making white paw prints all over. Our bedroom was not vacuumed. Needless to say, we had to do a lot of cleanup after they cleaned. Furthermore, when they finished cleaning, they interrupted my husband’s conference call by congregating in the same room and talking loudly about their personal lives – less than ideal. We definitely won’t order this service again.
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They did a decent job and overall left the house in a somewhat cleaner manner than when they arrived but there were some very odd things. The people that showed up were all in training according to the boss that was there. Also, I had thought I was buying four hours of cleaning, but was immediately told that they would only be staying for 90 minutes because there was an extra person with them.
Keep in mind the house was ENTIRELY empty because I had moved out.
I left them to do their cleaning for 90 minutes and when I returned they were all packed up and waiting by their truck for me to show up – it seemed like they were waiting for a while and just waiting for a tip. They did not clean the shower, it had a layer of soap scum and mold still there. They did not clean the oven, it was still dirty. They did even open or look in the fridge or touch the kitchen counters or sinks.
When I called them out on not cleaning these things I was told that I was more than welcome to book another four hours with them so they could finish the job, even though they only cleaned for 90 minutes.
I ended up having to clean the rest of the house myself, which took around two hours of my own time – which was the time they were supposed to still be there.
I won’t use this service or work with that company ever again, I was severely disappointed.
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September 12, 2016 08:44
22 of 23 people found the following review helpful
Cleaning was good, but the cleaners were unprofessional…, November 29, 2015
By Daimsta –
Verified Purchase(What’s this?)
This review is from: House Cleaning
The cleaners a MiKa Cleaning Solutions did a pretty good job cleaning my place. I had them clean 2 bathrooms, and to vacuum and mop the main areas on the first floor. They also cleaned my kitchen, wiping down all of the surfaces and cabinets, and mopping my hardwood floors.
I would have given them 4 stars for all their hard work… but there were a couple things that took it down to 3: First of all, when they showed up, there was a note under my name to have them call to authorize more time (even when I talked to two representatives earlier that I was only going to want 4 hours). When there was 1 hour left between the two cleaners, the man called his supervisor to have her try to sell me another hour. I declined, and told her I didn’t want to purchase another hour and confirmed that I was fine with some of the work not being completed. After this 10 minute conversation between the three of us (while no work was being done but the clock still running), they started cleaning the kitchen. While they were cleaning, they were complaining in Spanish about how “cheap I am because I wouldn’t buy another hour” and that “I must be really worried about money to not pay them for another hour”… I took 7 years of Spanish could understand the majority of what they were saying about me while I was in the next room. It was extremely unprofessional, and I’m not planning on using their service again.
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September 12, 2016 08:53
45 of 46 people found the following review helpful
Not thorough, August 21, 2015
By Ryleen Clanderpas (Canalace, OH) –
Verified Purchase(What’s this?)
This review is from: House Cleaning
We ordered this service in advance of our wedding so that we could focus on other tasks. The house was cleaner after they came but they left much to be desired. They left stainless steel cleaner on the refrigerator and had gotten some on the floor (which is slippery!). They did not vacuum the stairs which had tons of cat hair on them still. They did not vacuum the bath mats in one bathroom which were covered in cat hair. They DID wash that floor however – I know this because it was not rinsed so there was white cleaner everywhere. As a result, my cat, after having gotten wet paws, was making white paw prints all over. Our bedroom was not vacuumed. Needless to say, we had to do a lot of cleanup after they cleaned. Furthermore, when they finished cleaning, they interrupted my husband’s conference call by congregating in the same room and talking loudly about their personal lives – less than ideal. We definitely won’t order this service again.
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September 12, 2016 09:08
115 of 120 people found the following review helpful
Very Disappointing – they only worked for 90 min then left., August 6, 2015
By Jacob Logan Smith –
Verified Purchase(What’s this?)
This review is from: House Cleaning
They did a decent job and overall left the house in a somewhat cleaner manner than when they arrived but there were some very odd things. The people that showed up were all in training according to the boss that was there. Also, I had thought I was buying four hours of cleaning, but was immediately told that they would only be staying for 90 minutes because there was an extra person with them.
Keep in mind the house was ENTIRELY empty because I had moved out.
I left them to do their cleaning for 90 minutes and when I returned they were all packed up and waiting by their truck for me to show up – it seemed like they were waiting for a while and just waiting for a tip. They did not clean the shower, it had a layer of soap scum and mold still there. They did not clean the oven, it was still dirty. They did even open or look in the fridge or touch the kitchen counters or sinks.
When I called them out on not cleaning these things I was told that I was more than welcome to book another four hours with them so they could finish the job, even though they only cleaned for 90 minutes.
I ended up having to clean the rest of the house myself, which took around two hours of my own time – which was the time they were supposed to still be there.
I won’t use this service or work with that company ever again, I was severely disappointed.
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