Due to a scheduling snafu on my own part, the technician had to wait for me for an hour. He did so patiently. Otherwise, he would have started an hour early. He got the work done well and the system has been operating well since the cleaning. We are also feeling less dust in the air. Nice work!
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Bait and switch scam. Run (don’t walk) away. Under no circumstances pay these clowns cash or give them a check. All billing goes through Amazon. If they try to pressure you to pay them on the spot, tell them all billing goes through Amazon and ask them to leave your home if they disagree.
If you have enough dust in your vents to want cleaning, which is to say “any at all”, this company will tell you the service you bought for whatever low price was advertised will not do. When I bought, the advertised (aka bait) price was $59. I’ve seen $46.50 and today it is $79. At the time I saw $59, the other local competitor wanted $350. Instead of the $59 package, I was told I needed a $389 packge, the switch price. If it had been a dollar or two more, I would have told them to pound sand. But due to the inconvenience of sending them away and hiring someone else, I proceeded.
If you decline the switch price, I am sure they will do some pantomime of cleaning that won’t really achieve any cleaning in order to skirt the fraud laws. I have no doubt that they have something they can point to say that is the service you bought at tha price. In some countries, it would still be fraud, but in the US it’s possibly not as long as they have that pantomime service to point to (keeping in mind that I am not a lawyer.)
The NADCA standards demand that legitimate vent cleaners also clean the furnace. NADCA standards are very minimal standads that the EPA recommends. With emphasis on “very minimal.” It’s the association of professional air duct cleaners who are not scam artists and thieves. The “Home Services and Restoration” folks I hired do not adhere to these very minimal standards even when paying them more than their competitors want. Sadly, I have no knowledge whether their competitors are any better.
If you expect Amazon to vet these vendors and demand they adhere to any minimal professional standard, prepare for disappointment.
I was lead to believe that another $50 would buy a furnace cleaning and inspection; however, no cleaning was involved. It was just a test to see if I could be suckered into paying more money. I looked over the guy’s shoulder while he was inspecting, and over his shoulder I saw the cleanest furnace I have ever seen. He pointed out a little dirt. On the basis of this negligible dirt, he told me I needed to replace the $1500 furnace I have for the low, low price of only $9000. Since I am a tenant, he offered a special “restoration” package for the low, low price of only $3000. When I declined that, he offered me something for the low, low price of $1200, and when I declined that he offered me something else for only $260, which I also declined.
In the end, I got my vents cleaned but not my furnace. The vents still have some cobwebs in them, but there is no longer any layer of dust. So, I got that going for me, which is nice.
These clowns tried to double-bill me by asking for a check and then also charging me an additional $59 through Amazon. I had to put a stop-payment on the check. It was a whole thing and a major hassle. Just don’t hire them in the 1st place.
Someone at Amazon told me she had a word with them about the whole bait and switch thing, and that they agreed to advertise a realistic price. Since today the advertised (aka bait) price is still way too low for a barely adequate job, Amazon hasn’t done squat to protect you from these borderline criminals.
I have seen multiple reviews (both good and accurate i.e. bad) for this product under multiple company names. It’s not clear to me whether this is a case of some fly-by-night company changing names every week or a case of Amazon lumping all vent cleaning reviews for competing vendors together. On the grounds of “caveat emptor”, I recommend assuming the former.
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September 12, 2016 08:51
1 of 1 people found the following review helpful
Nice work!, February 20, 2016
By BonesMcCoy –
Verified Purchase(What’s this?)
This review is from: Air Duct Cleaning
Due to a scheduling snafu on my own part, the technician had to wait for me for an hour. He did so patiently. Otherwise, he would have started an hour early. He got the work done well and the system has been operating well since the cleaning. We are also feeling less dust in the air. Nice work!
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September 12, 2016 09:15
Five Stars, August 20, 2016
By Charlene –
Verified Purchase(What’s this?)
This review is from: Air Duct Cleaning
Excellent and thorough work!
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September 12, 2016 09:28
6 of 6 people found the following review helpful
Run away, December 25, 2015
By Bob Badour –
Verified Purchase(What’s this?)
This review is from: Air Duct Cleaning
Bait and switch scam. Run (don’t walk) away. Under no circumstances pay these clowns cash or give them a check. All billing goes through Amazon. If they try to pressure you to pay them on the spot, tell them all billing goes through Amazon and ask them to leave your home if they disagree.
If you have enough dust in your vents to want cleaning, which is to say “any at all”, this company will tell you the service you bought for whatever low price was advertised will not do. When I bought, the advertised (aka bait) price was $59. I’ve seen $46.50 and today it is $79. At the time I saw $59, the other local competitor wanted $350. Instead of the $59 package, I was told I needed a $389 packge, the switch price. If it had been a dollar or two more, I would have told them to pound sand. But due to the inconvenience of sending them away and hiring someone else, I proceeded.
If you decline the switch price, I am sure they will do some pantomime of cleaning that won’t really achieve any cleaning in order to skirt the fraud laws. I have no doubt that they have something they can point to say that is the service you bought at tha price. In some countries, it would still be fraud, but in the US it’s possibly not as long as they have that pantomime service to point to (keeping in mind that I am not a lawyer.)
The NADCA standards demand that legitimate vent cleaners also clean the furnace. NADCA standards are very minimal standads that the EPA recommends. With emphasis on “very minimal.” It’s the association of professional air duct cleaners who are not scam artists and thieves. The “Home Services and Restoration” folks I hired do not adhere to these very minimal standards even when paying them more than their competitors want. Sadly, I have no knowledge whether their competitors are any better.
If you expect Amazon to vet these vendors and demand they adhere to any minimal professional standard, prepare for disappointment.
I was lead to believe that another $50 would buy a furnace cleaning and inspection; however, no cleaning was involved. It was just a test to see if I could be suckered into paying more money. I looked over the guy’s shoulder while he was inspecting, and over his shoulder I saw the cleanest furnace I have ever seen. He pointed out a little dirt. On the basis of this negligible dirt, he told me I needed to replace the $1500 furnace I have for the low, low price of only $9000. Since I am a tenant, he offered a special “restoration” package for the low, low price of only $3000. When I declined that, he offered me something for the low, low price of $1200, and when I declined that he offered me something else for only $260, which I also declined.
In the end, I got my vents cleaned but not my furnace. The vents still have some cobwebs in them, but there is no longer any layer of dust. So, I got that going for me, which is nice.
These clowns tried to double-bill me by asking for a check and then also charging me an additional $59 through Amazon. I had to put a stop-payment on the check. It was a whole thing and a major hassle. Just don’t hire them in the 1st place.
Someone at Amazon told me she had a word with them about the whole bait and switch thing, and that they agreed to advertise a realistic price. Since today the advertised (aka bait) price is still way too low for a barely adequate job, Amazon hasn’t done squat to protect you from these borderline criminals.
I have seen multiple reviews (both good and accurate i.e. bad) for this product under multiple company names. It’s not clear to me whether this is a case of some fly-by-night company changing names every week or a case of Amazon lumping all vent cleaning reviews for competing vendors together. On the grounds of “caveat emptor”, I recommend assuming the former.
Help other customers find the most helpful reviews
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